경북대학교병원 치과진료처 내원환자들의 치료만족도 및 관련요인에 관한 분석
Analysis an Survey of Dental Treatment Satisfaction among Dental Patients in Kyungpook National University Hospital
소속 상세정보
1제갈경섭/1Kyung Sub Jegal
1송근배/2정성화/3장현중/1Keun Bae Song/2Seong Hwa Jeong/3Hyun Jung Jang
KMID : 0355419990230020127
Abstract
-Abstract-
The purpose of this study were twofold. One is to develope and examine the validity
and reliability of self-developed dental satisfaction questonnaire. The other is to analyze
the related factors of dental treatment satisfaction. Data for this analysis were gathered
by 1,155 randomly selected samples who had visited division of dental infirmary of
Kyungpook National University Hospital from March 2, 1998 to August 31, 1998. Among
the final mailed sample of 910,303 was returned (33.3％). The main questionnaire
consisted of 45 items and each item was constructed using a five-likert response format.
The questionnaire was pretested (Cronbach's alpha=0.9577) before mailing and all
collected samples were analyzed using the SAS 6.04. The obtained results were as
follows :
1. The reliability and validity of this self-developed dental satisfaction questionnaire was
favorable. The Cronbach's alpha value of this questionnaire was 0.9359, and the
Cronbach's alpha values of subscale were 0.92 (recongnition and trustworthiness), 0.83
(kindness), 0.77 (time), 0.75(cost) and 0.75(environment and facility).
2. The satisfaction ratio of all respondents was distrbuted from 24.84( minimum) to
88.67 (maximum) and the average ratio was 55.21±0.51. The overall satisfaction mean
scores of five subscales were 63.84±0.69(kindness factor), 62.38±0.68 (recognition and
trustworthiness factor), 55.31±0.74 (time factor), 51.51±0.61 (environment and facility
factor) and 43.00±0.69 (cost factor). All resppondents were generally satisfied with
kindness of dental personnel and other staffs and recognition of hospital and
trustworthiness of treatment, but the cost of treatment was most dissatisfaction factor in
this survey.
3. The major factors which explain the recognition of hospital and trustworthiness of
treatment were kindness and cost factors. The other four subscales accounted for 49％
(R2=0.4868) of the variation in recoginition and trustworthiness factor as a
result from multiple regression analysis.
키워드
우편설문조사; 진료만족도; 중회귀분석; 치과대학병원; mailing questionnaire; treatment satisfaction; multiple regression; university;
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